Jenna Marquard, PhD

Dr. Jenna Marquard is a Professor in the Population Health and Systems Cooperative Unit in the School of Nursing at the University of Minnesota. Her research lies at the intersection of human factors engineering and health informatics. The vision for my research is to help clinicians and patients make better decisions. My research aims to do this by providing these individuals with the right information, at the right time, in the right format. Our focus is often, but not always, on the use of health information technology (IT) as a key information resource for these individuals. We work under the premise that health IT is not meant to replace these individuals, but rather, that health IT has the potential to support or hinder these individuals as they make complex decisions. More recently, we have focused on the use of health information visualizations to support decision making.

If health IT is to support these individuals, we must understand how they search for and use information as they make decisions. If we can better understand these information search patterns, we can design health IT that helps these individuals find the information they need quickly, and in a format that helps them make better decisions. The major goal of my research has therefore been to understand how nurses, physicians, patients, and consumers search for and use information as they make complex decisions during tasks such as treatment planning, acute care episodes, and chronic disease management. For nurses and physicians, our focus has typically been on their use of electronic health records. For patients, our focus has typically been on their use of mobile technologies.

My research has been funded by the National Science Foundation (NSF), Agency for Healthcare Research and Quality (AHRQ), and the National Institutes of Health (NIH). Within NIH, our work has been supported by multiple institutes, including the National Institute of Nursing Research (NINR) and the National Institute of Allergy and Infectious Diseases (NIAID). This diversity in funding sources is attributable to longstanding collaborations across engineering, nursing, medicine, psychology, and computer science.

We have used several methods to capture clinicians’ and patients’ information search and usage patterns:

• Eye-tracking devices that show where individuals look within a given environment, such as information artifacts in a patient room or information on a computer screen.
• Screen capture software to document where individuals navigate and enter information on user interfaces.
• Interviews to understand individuals’ perceptions about their information search patterns.
• Observations to understand how these information search patterns fit into the broader context of individuals’ work systems and processes.

Our group has also developed and evaluated the efficacy of various models to capture and understand the meaning of these data. The goals of our research are therefore methodological (determining effective data capture and modeling methods), basic (understanding information search patterns), and applied (using those findings to drive technology design).

I am passionate about teaching undergraduate and graduate students, most recently (2008-2021) in the College of Engineering at the University of Massachusetts, Amherst (UMass). As evidence of this commitment to teaching, I was awarded the 2020 UMass College of Engineering Outstanding Teaching Award. I was also selected by the UMass Industrial Engineering Seniors to give their 2020 ‘Last Lecture’. I was awarded the student-voted Industrial Engineering Professor of the Year four times and the student-voted Industrial Engineering Advisor of the Year twice. At the University-level, I was selected for the Lily Teaching Fellowship, a competitive program where up to eight faculty members from across campus are selected to work with the Center for Teaching and Learning on projects that typically involve developing or redesigning a course. I was also selected for the Team-Based Learning Fellowship, initiated by the Office of the Provost, where fellows explore team teaching and learning strategies in technologically-rich classroom environments.

• Industrial Engineering Professor ‘Last Lecture’, 2020
• Outstanding Teaching Award, University of Massachusetts Amherst College of Engineering, 2020
• Industrial Engineering Professor of the Year, University of Massachusetts Amherst, 2017
• Early Career Award, University of Wisconsin-Madison College of Engineering, 2016
• Industrial Engineering Professor of the Year, University of Massachusetts Amherst, 2016
• Outstanding Junior Faculty Award, University of Massachusetts Amherst College of Engineering, 2012
• NSF-Sponsored Workshop on Women in Industrial Engineering Academia Travel Grant Awardee, 2012
• Team-Based Learning Fellowship, University of Massachusetts Amherst, 2012
• Industrial Engineering Advisor of the Year, University of Massachusetts Amherst, 2012
• CAREER Award, National Science Foundation (NSF), 2012
• Industrial Engineering Professor of the Year, University of Massachusetts Amherst, 2011
• Lilly Teaching Fellowship, University of Massachusetts Amherst, 2011
• Industrial Engineering Advisor of the Year, University of Massachusetts Amherst, 2011
• Industrial Engineering Professor of the Year, University of Massachusetts Amherst, 2010
• NSF-Sponsored Workshop on Women in Industrial Engineering Academia Travel Grant Awardee, 2008
• American Medical Informatics Association Ethical, Legal, and Social Issues Working Group Student Travel Awardee, American Medical Informatics Association, 2006
• Tromso Telemedicine and eHealth Conference Best Poster Award, 2004
• NSF Graduate Research Fellowship, National Science Foundation, 2003
• University of Iowa Presidential Scholar, University of Iowa, 1999
• University of Iowa Presidential Scholar, University of Iowa, 1999

• Human Factors and Ergonomics Society
• American Medical Informatics Association

Kandaswamy, S., Pruitt, Z., Kazi, S., Marquard, J., Owens, S., Hoffman, D. J., Ratwani, R. M., Hettinger, A. Z. (2021). Clinician Perceptions on the Use of Free-Text Communication Orders. Applied Clinical Informatics, 12 (03): 484-494.
doi: https://doi.org/10.1055/s-0041-1731002 PubMed ID: 34077971.

Marquard, J. (2021). Human Factors and Organizational Issues in Health Informatics: Innovations and Opportunities. Yearbook of Medical Informatics, 30 (01): 91-99. PubMed ID: 34479382.

Marquard, J. (2021). Patient Ergonomics in the Wild: Tailoring Patient Ergonomics Models and Methods to Home and Community Settings. The Patient Factor: A Handbook on Patient Ergonomics CRC Press, 49-68.

Kandaswamy, S., Hettinger, A. Z., Hoffman, D. J., Ratwani, R. M., Marquard, J.  (2020). Communication through the electronic health record: frequency and implications of free text orders. JAMIA open, 3 (2): 154-159.
PubMed ID: 32734153.

LeBlanc, R. G., Torossian, M., Czarnecki, P., Spencer, R., Jacelon, C., & Marquard, J. (2019). Personal Self-monitoring Devices to Improve Sleep Among Older People: A Feasibility Study. Innovation in Aging, 3(Suppl 1), S919. https://doi.org/10.1093/geroni/igz038.3348

Hultman, G. M., Marquard, J. L., Lindemann, E., Arsoniadis, E., Pakhomov, S., Melton, G. B. (2019). Challenges and opportunities to improve the clinician experience reviewing electronic progress notes. Applied clinical informatics, 10 (3): 446-453.

Starkweather, A., Jacelon, C. S., Bakken, S., Barton, D. L., DeVito Dabbs, A., Dorsey, S. G., Guthrie, B. J., Heitkemper, M. M., Hickey, K. T., Kelechi, T. J., Kim, M. T., Marquard, J., Moore, S. M., Redeker, N. S., Schiffman, R. F., Ward, T. M., Adams, L. S., Kehl, K. A., & Miller, J. L. (2019). The Use of Technology to Support Precision Health in Nursing Science. Journal of Nursing Scholarship : an official publication of Sigma Theta Tau International Honor Society of Nursing, 51(6), 614–623. https://doi.org/10.1111/jnu.12518

Arsoniadis, E. G., Olsen, R. K., Skube, S., Marquard, J., Melton, G. B. (2019). Resident-Physician Preferences for Electronic Handoff Note Content: Implications for Implementation of a System-Wide Electronic Health Record-Integrated Handoff Tool. MEDINFO 2019: Health and Wellbeing e-Networks for All Studies in health technology and informatics, 264 1121-1125.

Hultman, G. M., Marquard, J. L., Kandaswamy, S., Lindemann, E. A., Pakhomov, S., Melton, G. B. (2019). Electronic Progress Note Reading Patterns: An Eye Tracking Analysis.. Studies in health technology and informatics, 264 1684-1685.

Marquard, J. L., Saver, B., Kandaswamy, S., Martinez, V. I., Simoni, J. M., Stekler, J. D., Ganesan, D., Scanlan, J. (2018). Designing a wrist-worn sensor to improve medication adherence: Accommodating diverse user behaviors and technology preferences. JAMIA Open, 1 (2): 153-158.

Kandaswamy, S., Brown, P., Marquard, J. (2018). Variability in physicians’ information use: implication for EHR design. (AMIA Informatics Summit). San Francisco, CA.

Marquard, J. L. "Opportunities for personalized precision health technology use in health monitoring", Keynote at the NIH National Institute of Nursing Research Center Directors Meeting, NIH National Institute of Nursing Research, January 01, 2018.

Marquard, J. L. "Designing for people: Personal health monitoring device usability workshop", NIH P20-funded UManage Center: UMass Center for Building the Science of Symptom Self-Management, January 01, 2017.

Marquard, J. L. "Integrating patient-generated data into the electronic health record: patient, nurse, and physician perspective", UMass Retired Faculty Association, January 01, 2016.

Marquard, J. L. "Eye-tracking as a method for understanding clinicians’ interactions with health information technology", American Medical Informatics Association Webinar, January 01, 2016.

Martinez, V., Marquard, J. L., Saver, B., Garber, L., Preusse, P. "Taking an (even more) holistic approach to consumer health informatics design", Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care, January 01, 2016.

Marquard, J. L. "Integrating patient-generated data into the EHR: primary care clinician and patient perspectives", University of Minnesota Informatics Grand Rounds, January 01, 2015.

Marquard, J. L. "Integrating patient-generated data into the EHR: primary care clinician and patient perspectives", Improving Primary Care Through Industrial and Systems Engineering (IPrACTISE) Annual Conference, January 01, 2015.

Marquard, J. L. "Interdisciplinary approaches to assessing healthcare providers’ and consumers’ health information needs", Presentation at the University of Wisconsin Madison Industrial and Systems Engineering Colloquium, Madison, Wisconsin, United States. January 01, 2014.

Marquard, J. L. "Interdisciplinary approaches to assessing healthcare providers’ and consumers’ health information needs", Presentation at the Oregon Health Sciences University Department of Medical Informatics and Clinical Epidemiology, Portland, Oregon, United States. January 01, 2014.

Marquard, J. L. "Developing behavioral and cognitive models of physicians', nurses', and consumers' interactions with health information technology", Presentation at the UMass College of Nursing Office of Research Seminar, Amherst, Massachusetts, United States. January 01, 2014.

Marquard, J. L. "Linking providers’ information search patterns to patient safety", OR Health and Sciences Univ. OB/GYN Grand Rounds, Anesthesiology & Perioperative Medicine Grand Rounds, Pulmonary & Critical Care Research Seminar, Oregon, United States. January 01, 2014.

Marquard, J. L. "Broadening participation: Research initiation grants in engineering", Workshop on Women in Industrial Engineering Academia, Istanbul, Turkey. January 01, 2012.

Marquard, J. L., Saver, B., Amster, B., Jo, J., Preusse, P., Kirk, D., Garber, L. "In-home observations of patients’ uptake and use of the CONDUIT-HID consumer health informatics intervention", the HFES 2012 Symposium on Human Factors and Ergonomics in Health Care, Baltimore, Maryland, United States. January 01, 2012.

Marquard, J. L., He, Z., Henneman, P. "Nurses’ behaviors and eye fixation patterns in the medication administration process", INFORMS 2011 Healthcare Conference, Montreal, Canada. January 01, 2011.

Marquard, J. L. "New tactics for managing chronic diseases", Presentation at the Microsoft Connected Health Conference, Chicago, Illinois, United States. January 01, 2011.

Jo, J., Marquard, J. L., Clarke, L., Henneman, P. "Using properties to validate the patient identification process in a simulated setting", INFORMS 2011 Northeastern Conference, Amherst, Massachusetts, United States. January 01, 2011.

He, Z., Henneman, P., Marquard, J. L. "Nurses’ behaviors and eye fixation patterns in the medication administration process", INFORMS 2011 Northeastern Conference, Amherst, Massachusetts, United States. January 01, 2011.

Marquard, J. L. "Health care process execution", Presentation at the University of Michigan Industrial and Operations Engineering Seminar, Ann A, Michigan, United States. January 01, 2009.

Mei, Y., Marquard, J. L., Jacelon, C., MacDonald, B., Defeo, A. "Creating a falls reporting system using commercial off-the-shelf technology", the Jewish Geriatric Services Annual Research Day, Longmeadow, Massachusetts, United States. January 01, 2009.

Marquard, J. L. "Health care process execution", Presentation to the Massachusetts Institute of Technology (MIT) Humans and Automation Laboratory, Boston, Massachusetts, United States. January 01, 2009.

Marquard, J. L. "Are we crying wolf? Lay people may be more willing to share medication information than policy makers expect", Presentation at the University of Massachusetts Science, Technology and Society Colloquium, Amherst, Massachusetts, United States. January 01, 2009.

Marquard, J. L. "Assessing expertise and efficiency in health care process execution", the Mayo Clinic Conference on Systems Engineering and Operations Research, Rochester, Minnesota, United States. January 01, 2009.

Marquard, J. L. "Visualizing female and minority enrollment in higher education", the Workshop on Women in Industrial Engineering Academia, Ankara, Turkey. January 01, 2008.

Ellis, K., Oguntebi, J., Marquard, J. L., Sivrikaya Serifoglu, F., Ozmutlu, S. "Encouraging girls to study engineering", the Workshop on Women in Industrial Engineering Academia, Ankara, Turkey. January 01, 2008.

Bogdan, C., Marquard, J. L. "Disaster relief assignment problems: Including conflict between communities and relief organizations", the Institute for Operations Research and the Management Science Annual Meeting, Washington DC, United States. January 01, 2008.

Marquard, J. L. "Developing a decision aid for laypeople choosing whether to share their medication information", the Institute for Operations Research and the Management Science Annual Meeting, Washington DC, United States. January 01, 2008.

Marquard, J. L. "The decision to use an analysis is a decision process in itself: How a business framework can help us rigorously study this process", Presentation to the University of Massachusetts INFORMS Chapter Colloquium, Amherst, Massachusetts, United States. January 01, 2008.

Brennan, P. F., Marquard, J. L., Morales, M. "Translating knowledge into practice: Intellectual inheritance in informatics innovations", American Medical Informatics Association Annual Symposium, Washington DC, United States. January 01, 2007.

Marquard, J. L., Robinson, S. "Making decisions with models: Uncovering perceptual and cognitive challenges", the Institute for Operations Research and the Management Science Annual Meeting, Seattle, Washington, United States. January 01, 2007.

Brennan, P. F., Marquard, J. L. "Societal implications of PHRs", The Harvard Medical School Meeting on Personally Controlled Health Record Infrastructure (PCHRI), Boston, Massachusetts, United States. January 01, 2006.

Marquard, J. L., Brennan, P. F., Overhage, J. M., Robinson, S. M., Goodman, K. W. "Uncertain health informatics decisions: How should we address them?", the American Medical Informatics Association Annual Symposium, Washington DC, United States. January 01, 2006.

Brennan, P. F., Robinson, S., Ferris, M., Wright, S., Marquard, J. L. "Quantifying the value of RHIOs for nursing", the American Medical Informatics Association Annual Symposium, Washington DC, United States. January 01, 2005.

Award: Massachusetts AI and Technology Center for Connected Car
Principal Investigator: Marquard, Jenna Louise
Sponsoring Organization: University of Massachusetts
Award Dates: 2021 - 2026

Award: Unobtrusive Sensing of Medication Intake ("USE-MI")
Principal Investigator: Marquard, Jenna Louise
Sponsoring Organization: Swedish Health Services
Award Dates: 2021 - 2022

• Health informatics
• Health data visualization
• Human factors technology design and evaluation